Shipping policy
Shipping Policy – Feng Shui
Effective Date: [8/21/25]
Thank you for shopping with Feng Shui! We are committed to delivering your fashion favorites safely and promptly. Below is everything you need to know about how we ship your order.
Shipping Destinations
We currently ship to:
-
All 50 U.S. states
-
U.S. Territories
-
Select international countries (See list at checkout)
Note: International shipping availability may vary. Contact us at info@thefengshui.shop for specific inquiries.
Processing Time
Orders are typically processed within 1–3 business days. During high-volume periods (holidays, launches, sales), processing may take slightly longer. You'll receive a confirmation email with tracking details once your order ships.
Shipping times are estimates and may vary due to carrier delays, weather, or customs.
International Shipping
-
Duties, taxes, and customs fees are the responsibility of the customer and are not included in the shipping fee.
-
Delivery times may vary by destination and customs processing.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can track your order using the link provided.
Lost or Delayed Packages
If your package is delayed or lost, please contact us at info@thefengshui.shop with your order number. While we are not liable for carrier errors, we will do our best to assist with claims or re-shipments where applicable.
Shipping Address Changes
Please ensure your shipping address is correct at checkout. Once your order has been processed, we may be unable to make changes. Contact us immediately at info@thefengshui.shop for urgent corrections.
Undeliverable Packages
If a package is returned to us due to an incorrect or undeliverable address, the customer is responsible for any reshipping fees. We will contact you to arrange re-delivery.
Questions?
For any shipping-related questions, reach out to our customer care team:
info@thefengshui.shop
Business Hours: Monday-Friday 8am-5pm PST
Thank you for shopping with Feng Shui. We can’t wait for you to receive your order!