Refund policy

Return and Refund Policy

At Feng Shui, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, our Return and Refund Policy outlines the steps and conditions for returns, exchanges, and refunds.

Return Window

You have 30 days from the date of purchase to initiate a return or exchange.

Eligibility for Returns and Exchanges

To be eligible for a return or exchange:

• Items must be unworn, unwashed, and in the same condition as when you received them.
  
  

• Items should be in their original packaging with all tags and labels attached.
  
  

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped or defective product).
  
  

Exchanges

• Exchanges are available for products of equal value.
  
  

• If you wish to exchange for a higher-priced item, you will be required to pay the difference.
  
  

• If you prefer a lower-priced item, we will process a refund for the difference.
  
  

Return Process

1. Initiate a Return or Exchange: Contact our customer service team at info@thefengshui.shop within 30 days of purchase. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
   
   

2. Receive Return Authorization: Our team will provide you with detailed instructions on how to return the item.
   
   

3. Ship the Item Back: Securely package the item(s) and any required documentation. Ship to the address provided by our customer service team.
   
   

4. Processing the Return or Exchange:
   
   

• Return: Once we receive the returned item, and have verified that the product is within returning guidelines, we will process your refund to the original payment method within 1-3 business days. (Please remember it can take some time for your bank or credit card company to process and post the refund too.).
  
  

• Exchange: If exchanging for another item of equal value. Once we receive the returned item, and have verified that the product is within returning guidelines, we will ship the new item to you within 1-3 business days, subject to product availability.
  If exchanging for another item of greater or lesser value. Once we receive the returned item, and have verified that the product is within returning guidelines, we will ship the new item to you within 1-3 business days, subject to product availability. We will process your payment for the difference of the item of greater value or refund the difference for the item of lesser value to the original payment method within 1-3 business days. (Please remember it can take some time for your bank or credit card company to process and post the refund too.).
  
  
  

Exceptions

Certain items are non-returnable and non-exchangeable, including:

• Any worn, torn, or wash garments, clothing, or accessories.

• Any men's or women's under garments (Including women's bras, or underwear, men's under wear, men's and women's socks.

• Any limited time or “One of One” releases.

• Gift cards or gift card purchases
  
  

Contact Information

For any questions or assistance regarding returns, refunds, or exchanges, please contact our customer service team:

• Email: info@thefengshui.shop
  
  
  

Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be communicated through our website and will be effective immediately upon posting.

Thank you for choosing Feng Shui. We value your business and are here to assist you with any concerns or questions you may have.